House Rules
Making an appointment
- 1. Appointment by new clients HAVE to be done online.
- 2. Appointment by existing clients can be done online, phone or msg, WHATSAPP.
- 3. Recommendation appointments can be done online and only by the existing client, who is referring someone, by phone or msg. Be careful! because in case that the referral is not respecting the canceling and rescheduling terms, this will bring the penalties also to the client who made the referral.
Canceling or rescheduling an appointment
- 1. The client will receive a reminder via msg and email 3 days prior to the appointment. This allows the client to check his/hers availability and make necessary changes.
- 2. The client may cancel or reschedule an appointment online up to 48h prior to the appointment without any additional cost.
- 3. Any cancellations made between 48h and 24h before an appointment will require a 50% prepayment for ALL FURTHER appointments.
- 4. Any cancellations made up to 24h prior to the appointment will require a 100% prepayment for ALL FURTHER appointments.
- 5. Any rescheduling made between 48h and 24h before an appointment will require a 50% prepayment for the rescheduled appointment.
- 6. Any rescheduling made up to 24h prior to the appointment will require a 100% prepayment for the rescheduled appointment.
- 7. The client may reschedule online up to 2 times for the same booking. The 3rd attempt will lead to the cancellation of the appointment and a 50% prepayment for ALL FUTURE appointments.
- 8. Sickness or accidents are recognized as exceptions. AM Beauty Boutique reserves the right to request valid proof (e.g., a doctor’s note) dated the same as the appointment to waive penalties. If a pattern of last-minute cancellations emerges, the collaboration will be reviewed.
- 9. Prepayments can be made online during booking, via email request, or bank transfer. If paying via bank transfer, proof of payment must be provided within 24h.
- 10. In case of a timely cancellation, the client will receive a voucher for the prepaid amount, valid for 1 year.
- 11. The client may request a refund via email; however, administration costs will be charged. These costs may vary.
- 12. If the client fails to cancel or reschedule on time, the prepaid amount will be lost as compensation for the reserved time.
- 13. For bookings made between 48h and 24h before an appointment, 50% prepayment is required. If booked within 24h, 100% is required. In both cases, no cancellation or rescheduling is possible.
- 14. If a client paid 50% and cancels within 24h, a 100% prepayment will be required for ALL FUTURE APPOINTMENTS.
- 15. If a client has paid 100% and there is a price difference due to a service change, the remaining amount will be issued as a voucher.
- 16. New clients who fail to attend their first appointment (NO SHOW) will not be granted further appointments at AM Beauty Boutique. We recommend these clients seek a salon that can better accommodate their scheduling needs.
Unforeseen circumstances
- 1. Respect your appointment time. Be on time, or ideally a few minutes early. The client is responsible for notifying AM Beauty Boutique immediately if they are running late.
- 2. In case of delays due to traffic or public transport issues, please notify AM Beauty Boutique before your appointment time. Delays over 10 minutes may require rescheduling at the salon's discretion.
- 3. Sickness or accidents are recognized as unforeseen circumstances. In these specific cases, a last-minute cancellation may be permitted without penalty, provided that valid proof (e.g., a doctor’s note or official document) is submitted within 48 hours.
- 4. Professional commitments, work delays, or staying late at the office are NOT considered unforeseen circumstances. These instances are subject to standard cancellation and rescheduling penalties.
- 5. AM Beauty Boutique values mutual reliability. If cancellations due to unforeseen circumstances occur frequently, a review of the collaboration will be made, which may lead to a permanent block from the booking system.
- 6. If a client is 15 minutes late or more without any notification, the appointment will be recorded as a NO SHOW, requiring 100% prepayment for all future bookings.
- 7. AM Beauty Boutique reserves the right to reschedule or cancel an appointment when necessary. In such cases, the client will be notified as soon as possible and offered the first available alternative.
Client Registration & Warranty
- 1. ALL clients are highly recommended to create a client account on the online booking system to ensure that all necessary agreements and compliances are acknowledged.
- 2. The client has the right to refuse this step or refuse to fill out the Client Intake Form. In this case, the client automatically waives his/hers right to the 1 week warranty on the salon set.
- 3. Without a registered profile and completed intake form, AM Beauty Boutique cannot track the specific details of the appointment or aftercare compliance. Therefore, any repairs or damages will be fully charged on the responsibility of the client.
- 4. To ensure the 1 week warranty is active, the client has the responsibility to complete the Client Intake Form prior to his/hers appointment. The link to this form can be found in the confirmation and reminder emails.
The Appointment
- 1. Make the right appointment. In case of doubt, call or inquire for more information. AM Beauty Boutique is not responsible if the client books the wrong service.
- 2. In case of prepayment there will not be a refund, in case of a difference in price, if the service the client booked will be changed.
- 3. The client may request an add on at the time of the service or extra services, but this can be denied if not booked or if the necessary time is not available. Make sure as a client to book the right service.
- 4. The client may bring his/hers own beverage, food is not allowed.
- 5. Keep your beloved at home. The surface of the studio is small so we are not equipped and prepared to welcome your loved ones.
- 6. Exceptionally under special circumstances you may bring your pet or child. Any damages or mess made by them will be charged.
- 7. We reserve the right to refuse clients in case they do not respect any of the previous points. The cost of the appointment will be fully charged.
- 8. AM Beauty Boutique has the responsibility to clearly communicate any changes in the price of the service or any paid add ons to the service, and the client has to agree in order to go further with the service and the additional add on.
- 9. In the case of nail art that is custom made (e.g. see picture from [insert link] / displayed online), note that the price is not fixed. AM Beauty Boutique may give a variable price, but it is not its responsibility to make the price before the execution of the nail art. AM Beauty Boutique has the responsibility to assess and give an estimated difficulty level which will lead to an approximate price class.
- 10. The client is responsible to raise any questions during the service. AM Beauty Boutique has the responsibility to inform all clients about the service performed and aftercare.
- 11. AM Beauty Boutique will take responsibility for the quality of the service that has to follow the standard of AM Beauty Boutique. Get yourself informed what the service standard is in order to know what to expect.
- 12. AM Beauty Boutique will not change his/hers protocols in order to match a different salons’ technique or standards.
Payment and Prepayment
- 1. In the salon, the client has to have available one of the accepted payment methods: cash or mobile payment/Payconiq.
- 2. All prepayments have to be finalized 24h before the appointment.
- 3. Online payments accepted are PayPal, payment requests sent by email, Bancontact, credit cards, Ideal.
Nails
- 1. The client has the responsibility to communicate clearly what she/he wants. Any miscommunication issue may not be charged on the responsibility of AM Beauty Boutique.
- 2. Pigments can change under outside influence, like temperature, chemical products like Bleach water, or UV rays, sun and tanning bed.
- 3. The client has a 1 week warranty for any damage on any salon set, except in case of direct hit on the nails.
- 4. The recommended time for any refill is 3 weeks.
- 5. Any damage or any other problems that can arise afterwards is entirely the client's responsibility for not following the direct recommendations of aftercare advice.
Appointment Changes
- 1. AM Beauty Boutique reserves the right to refuse to perform a service if the client doesn’t meet the requirements, which would lead to other complications. Another service more suitable for the client’s needs would be performed instead.
- 2. In case of prepayment, if there is a downgrading of the price of the service, the difference would be changed in a voucher 1 year available.
- 3. If the client decides to not go further with any service, the prepaid amount will not be returned and instead will be seen as a last minute cancelation.
- 4. If AM Beauty Boutique decides that there is no other alternative to the refused service, the appointment will no longer go further and in case of prepayment this will be restituted as a voucher 1 year available.
Regular Customers
- 1. All customers that are visiting AM Beauty Boutique for at least 1 year on a regular interval of maximum every 2 months are considered regular customers.
- 2. Exceptionally, after contacting AM Beauty Boutique personally with a valid explanation, a regular client may cancel or reschedule last minute 1 to maximum 2 times a year.
